Customer Support Executive

About the Role

Resolve patient general queries, booking issues, and membership concerns via phone and email.

Key Responsibilities

• Answer customer queries on doctor availability and test costs.
• Log complaints, resolve billing errors, and track payment issues.
• Maintain high customer satisfaction scores by resolving tickets.
• Escalate unresolved medical queries to clinical teams.

Requirements

• Bachelor's degree in the relevant field or equivalent experience.
• Strong communications and positive teamwork capabilities.
• Ability to handle projects in a fast-paced environment.

Nice to Have (Optional)

• Prior experience in healthcare or tech setups.
• Familiarity with online digital interfaces.